Terms of service

These Terms of Service govern access to and use of willowandmum.shop and purchases made through the website.

Throughout these Terms, references to "we", "us" and "our" refer to willowandmum.shop as the online store or merchant, as applicable.

References to "you", "your" and "customer" refer to persons accessing the website or purchasing goods.

By using the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts statutory consumer rights that cannot lawfully be excluded.

1. Online Store

willowandmum.shop provides an online shopping service allowing customers to browse products and submit orders electronically.

Products and availability may change without notice.

We may modify, discontinue or update products where reasonably necessary.

2. Eligibility to Purchase

By placing an order, you represent that:

• You have legal capacity to enter into the transaction;
• Information provided during checkout is accurate;
• You are authorised to use the selected payment method; and
• The order is being placed for lawful purposes.

Where a purchaser lacks legal capacity, the purchase should be completed by or with an appropriately authorised parent, guardian or representative.

3. Product Information

We endeavour to present products accurately.

Minor variations in colours, materials, dimensions or appearance may occur because of display settings, photography, production tolerances or natural variations.

These provisions do not affect statutory rights where goods are materially different from their description or otherwise fail to conform to legal requirements.

4. Prices

Prices displayed on willowandmum.shop may change from time to time.

The applicable price is generally the price presented during checkout when an order is submitted, subject to correction of genuine and obvious errors in accordance with applicable law.

The customer will be shown the amount payable before submitting the order.

5. Orders

Submitting an order constitutes an offer to purchase the selected goods.

Receipt of an automated order acknowledgement does not necessarily mean that an order has been finally accepted if further validation is reasonably required.

We may refuse or cancel an order for legitimate reasons, including:

• Product unavailability;
• Suspected fraud;
• Payment failure;
• Obvious pricing errors;
• Legal restrictions;
• Security concerns; or
• Inability to fulfil the order.

Where an order that has already been paid for is lawfully cancelled by us, an appropriate refund will be issued.

6. Contract Confirmation

Where applicable, customers will receive electronic confirmation of the order or contract.

UK online-selling rules require traders to confirm relevant contracts in a format customers can retain, such as email.

7. Payment

Payment must be made through an available checkout method.

Payment processing may be provided by Shopify, Shopify Payments or other third-party payment providers.

We may perform or permit reasonable fraud-prevention and payment-verification checks.

8. Shipping

Standard shipping is free on all orders.

The estimated delivery period is 15–20 days.

Delivery estimates are not intended to remove any statutory rights.

Further information is contained in our Shipping Policy.

9. Delivery Information

Customers are responsible for providing accurate delivery information.

Customers should check:

• Recipient name;
• Delivery address;
• Postal code;
• Relevant apartment or unit information; and
• Other necessary delivery details

before submitting an order.

Customers should contact us promptly if they discover an error.

We cannot guarantee that delivery details can be changed after fulfilment or dispatch has begun.

10. Risk and Delivery

Risk in goods will pass in accordance with applicable consumer law.

UK distance-selling guidance provides that, where the merchant arranges the carrier, risk generally remains with the trader until the goods are delivered to the consumer or their designated recipient.

11. Cancellation Rights

UK customers purchasing qualifying goods online may have a statutory right to cancel within the applicable cooling-off period.

For most goods, this is generally 14 days after receipt.

Further details are contained in our Return and Refund Policy.

12. Faulty Goods

Customers have statutory rights where products are faulty, unsafe, not as described or otherwise fail to conform to the contract.

Nothing in these Terms limits those rights.

13. Returns and Refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable law.

Our policies form part of these Terms to the extent applicable.

14. Website Availability

We aim to keep willowandmum.shop accessible, but continuous or uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance;
• Technical problems;
• Security incidents;
• Hosting issues;
• Network failures; or
• Circumstances outside our reasonable control.

15. Prohibited Use

Users must not use willowandmum.shop:

• For unlawful purposes;
• To commit fraud;
• To distribute malicious code;
• To interfere with website security;
• To gain unauthorised access to systems;
• To impersonate another person;
• To collect data unlawfully;
• To infringe intellectual-property rights;
• To transmit abusive or unlawful material; or
• In a manner that materially disrupts our services.

16. Intellectual Property

Unless otherwise indicated, website content including text, graphics, layout, branding and original materials is owned by or licensed for use by willowandmum.shop and is protected by applicable intellectual-property law.

Users may access website content for normal personal shopping purposes.

Unauthorised commercial copying, distribution or exploitation is prohibited except where permitted by law.

Third-party trademarks remain the property of their respective owners.

17. User Content

Where customers submit reviews, comments or other content, they must ensure that the content:

• Is lawful;
• Is accurate where presented as factual;
• Does not infringe third-party rights;
• Does not contain malicious code;
• Is not fraudulent or misleading; and
• Does not contain unlawful, threatening or abusive material.

We may moderate or remove content where reasonably necessary.

18. Third-Party Services

Our website may integrate services operated by third parties, including:

• Shopify;
• Payment providers;
• Shipping providers;
• Analytics providers;
• Customer-support tools; and
• Other ecommerce applications.

Third-party services may have their own legal terms and privacy policies.

19. Third-Party Links

The website may contain links to external websites.

We are not responsible for external websites that we do not operate.

Customers should review third-party terms and privacy practices before using external services.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for matters that cannot lawfully be excluded under applicable UK law or to restrict mandatory consumer remedies.

Subject to mandatory legal protections, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or for losses arising from events outside our reasonable control where the law permits such limitation.

21. Consumer Rights

These Terms operate alongside, and do not replace, mandatory consumer rights.

If any provision conflicts with a statutory consumer protection that cannot legally be excluded, the statutory protection will prevail.

22. Fraud Prevention

We may use reasonable fraud-detection and security measures.

Orders may be reviewed, delayed or cancelled where there are reasonable grounds to suspect fraud, unauthorised payment activity or misuse.

23. Events Outside Reasonable Control

We will not be responsible for a delay caused by circumstances outside our reasonable control to the extent permitted by law.

Such circumstances may include severe weather, transport disruption, strikes, customs disruption, public emergencies, infrastructure failure or major network disruption.

Where such circumstances materially affect a customer's order, we will seek to provide a reasonable resolution in accordance with applicable law.

24. Changes to These Terms

We may amend these Terms to reflect changes in:

• Law;
• Regulatory guidance;
• Business operations;
• Products;
• Technology;
• Shopify functionality; or
• Security requirements.

Changes will apply prospectively unless applicable law permits otherwise.

25. Severability

If part of these Terms is found unlawful, invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

26. No Waiver

Failure to enforce a right immediately does not necessarily constitute a waiver of that right.

27. Governing Law and Consumer Jurisdiction

These Terms are governed by applicable law in the United Kingdom.

Nothing in these Terms deprives a consumer residing in England, Wales, Scotland or Northern Ireland of mandatory rights or jurisdictional protections available under the law applicable to that consumer.

28. Contact

Questions regarding these Terms may be directed to:

willowandmum.shop
Email: info@willowandmum.shop