Legal notice

This Legal Notice provides information concerning the operation and use of willowandmum.shop.

The website operates under the trading name:

willowandmum.shop

Customer service and legal enquiries may be directed to:

Email: info@willowandmum.shop

This Legal Notice should be read together with our:

• Terms of Service;
• Privacy Policy;
• Return and Refund Policy; and
• Shipping Policy.

1. Website Purpose

willowandmum.shop is an ecommerce website through which customers may browse products, review product information and place orders electronically.

Information provided on the website is intended primarily to facilitate ecommerce transactions and customer service.

2. Merchant Responsibility

The products offered through willowandmum.shop and transactions with customers are the responsibility of the merchant operating the store.

Although Shopify may provide the technology used to host or support the website, Shopify's own merchant guidance confirms that the sales contract is between the merchant and customer and that the merchant remains responsible for transactions, refunds, returns and legal compliance.

3. Website Information

We make reasonable efforts to keep information published on willowandmum.shop accurate and current.

However, the website may occasionally contain:

• Typographical errors;
• Technical errors;
• Incorrect availability information;
• Pricing errors;
• Outdated information; or
• Other inadvertent inaccuracies.

We may correct such errors when identified.

Where an error materially affects an existing customer contract, the matter will be handled consistently with applicable consumer law.

4. Product Images

Product photographs are intended to provide a reasonable representation of products.

The appearance of colours and details may differ slightly because of:

• Device displays;
• Screen settings;
• Photography;
• Lighting;
• Manufacturing variation; or
• Natural material variation.

Nothing in this section limits rights concerning products that are materially misdescribed or otherwise legally non-conforming.

5. Intellectual Property

Content appearing on willowandmum.shop may be protected by copyright, trademark and other intellectual-property rights.

Except where otherwise indicated or permitted by law, users must not reproduce, distribute, commercially exploit or modify protected content without appropriate permission.

Third-party names, trademarks, logos and other intellectual property remain the property of their respective owners.

6. Website Use

Users may use willowandmum.shop for lawful personal shopping and other legitimate purposes.

Users must not:

• Attempt unauthorised system access;
• Introduce malware;
• Conduct fraudulent activity;
• Interfere with website functionality;
• Use automated systems unlawfully;
• Harvest personal information unlawfully;
• Infringe intellectual-property rights; or
• Use the website in violation of applicable law.

7. External Links

The website may contain links to third-party websites or services.

Links may be provided for convenience or functionality.

We do not control independent third-party websites and are not responsible for their content, security or privacy practices.

Customers should review the relevant third party's own terms before using its services.

8. Payment Providers

Payments may be processed by third-party payment processors, including services integrated through Shopify.

Payment processing is subject to relevant security, financial and regulatory requirements.

Customers may also be subject to the payment provider's applicable terms.

9. Privacy

Personal information collected through willowandmum.shop is handled as described in our Privacy Policy and according to applicable privacy and data-protection requirements.

Shopify's current Terms state that processing of merchant customer personal data is also governed by its Data Processing Addendum and relevant privacy documentation.

10. Cookies and Online Tracking

The website may use cookies and similar storage/access technologies.

Where required by UK law, customers will be provided with information about non-essential technologies and appropriate consent controls.

The ICO's current guidance requires prior UK GDPR-standard consent for most non-exempt storage/access technologies.

11. Consumer Protection

Nothing contained in this Legal Notice, Terms of Service or other store policy is intended to exclude or restrict consumer rights that cannot legally be excluded.

Customers purchasing online may have statutory cancellation rights as well as separate remedies for faulty, damaged or misdescribed goods.

12. Pricing and Promotions

Promotional information is intended to be clear and not misleading.

Any material conditions applying to a promotion will be displayed with the promotion or otherwise communicated before purchase where required.

The final amount payable will be presented during checkout.

13. Availability

Products are offered subject to availability.

Adding a product to a shopping basket does not necessarily reserve inventory.

An order may be declined or cancelled where fulfilment is impossible or where another legitimate reason recognised by these policies or applicable law exists.

14. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where exclusion or limitation would be unlawful.

Nothing is intended to exclude:

• Mandatory statutory consumer rights;
• Liability that cannot legally be excluded; or
• Remedies required by applicable law.

To the extent permitted by law, we are not responsible for losses arising solely from events outside our reasonable control or losses that were not reasonably foreseeable when a relevant contract was entered into.

15. Security

Users must not deliberately undermine the security or operation of willowandmum.shop.

Suspected security incidents, fraud or unauthorised access may be investigated and, where appropriate, reported to relevant service providers or competent authorities.

16. Governing Law

This Legal Notice and use of the website are subject to applicable United Kingdom law.

Where the user is a consumer, nothing in this section removes mandatory legal protections available in England and Wales, Scotland or Northern Ireland, as applicable.

17. Dispute Resolution

Customers who have a concern should first contact:

info@willowandmum.shop

We will seek to review legitimate complaints reasonably and in good faith.

Nothing in this procedure prevents a consumer from using any court, regulator, alternative dispute-resolution mechanism or other remedy available under applicable law.

18. Changes to Website Information

We may update:

• Website content;
• Product descriptions;
• Policies;
• Terms;
• Security measures; and
• Operational information

where reasonably necessary.

Changes to legal policies will be published with an updated effective date where appropriate.

Changes will not retrospectively remove statutory rights that have already arisen.

19. Severability

If any provision of this Legal Notice is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary, and the remaining provisions will continue to apply where legally possible.

20. No Waiver

A delay or failure to exercise a legal right does not automatically constitute a permanent waiver of that right.

21. Entire Website Framework

The Legal Notice should be read together with the other policies published on willowandmum.shop.

Where policies conflict with a mandatory provision of applicable law, the mandatory legal provision takes priority.

22. Trader Identification Information

willowandmum.shop is the trading name provided for this website.

Customer-support contact:

Email: info@willowandmum.shop

UK online sellers may be legally required to display additional trader-identification information, including a genuine geographic address and, where applicable, VAT or corporate-registration information. Such information must reflect the merchant's genuine legal details and must not be fabricated. GOV.UK confirms that online sellers must provide specified business and contact information before customers place orders.

23. Contact

For legal, website, policy or customer-service enquiries:

willowandmum.shop
Email: info@willowandmum.shop